Don't look back in anger....

The client is always right, the client is always right, the client is always right.

Jim camp of Start with No fame goes out and says that in a negotiation only one party is allowed to feel allright and that party is the counterparty - not you.

Stanely Bing of Bing (Fortune Column) says that in dancing with the elephant be prepared to be trampled by them since that is their right and there is nothing you can do about it (more or less in less words).

I say that as a vendor be prepared to be talked up, talked down, talked sideways and talked rudely by your clients since they can go ahead and do that and there is nothing that you as a vendor can do about it.

The sooner you accept all three, the lower your blood pressure will be.

So save that righteous anger and channel it into something more productive like building a better product instead of lashing out at a customer who is just trying to help you close a deal by asking difficult questions that may be asked by a much more hostile audience later on in the game.

More later...